BOS
Wednesday, September 5th, 2007
I have heard some really nasty roumours that the Bank of Scotland has been outsourcing call centers to some random third world place called yorkshire…
on a more serius note, I just relaised that my credit card expires while I’m in NZ — this is a pain as it won’t really be feesable to have my mail redirected there.
I called the bank and they told me that if they were to send another, that it would come with the same date on it. They told me that there was no way they could sort it. Only after I sugeted canceling the card and applying ofr a new one did they agree that there was actually a way to do it — screw that — I’d likelly end up with no card at all.
So I went into a branch, and I was — after a short conversation — told to go to the TSB round the corner.
The TSB’s competers were down, so after filling out a form I have given up hope that they are competent enough to get it right at all.
I have however applied for an MBNA card and within 12 hours I’ve been told that it’s been accepted (pending some further paperwork…)